lived experience
inspires
Terms and Conditions
**Last updated:** 13 October 2025
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These Terms & Conditions ("Terms") govern your use of **[https://www.livedexperienceinspires.com/](https://www.livedexperienceinspires.com/)** (the "Site") and any enquiries, bookings, services, events, talks, workshops or digital resources we provide. By using the Site or engaging our services, you agree to these Terms.
We are **Lived Experience Inspires** (run by **Fliss Hoyle**) ("we", "us", "our"). If you do not agree to these Terms, please do not use the Site or our services.
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1. Contact details
**Email:** [add your preferred contact email]
**Postal address (optional):** [add postal address if you wish to receive mail]
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2. About our services
We share lived‑experience insights and provide talks, workshops, and training for organisations and communities. Unless expressly stated otherwise in writing, our content is **educational and informational**. We do **not** provide medical, therapeutic, crisis, legal or financial advice.
If you need immediate help, contact your local emergency services or an appropriate crisis support service.
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3. Definitions
* **Services**: Any talks, workshops, training, events, resources or consulting we provide.
* **Client**: The organisation or individual who books and pays for Services.
* **Participant**: An attendee at a talk, workshop, training or event.
* **Digital Content**: Any downloadable materials, slides, worksheets, videos, or recordings provided by us.
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​4. Using the Site
You may use the Site for lawful purposes only. You must not:
* Copy, scrape, or crawl the Site without our permission.
* Introduce malware or attempt to gain unauthorised access to the Site or our systems.
* Use the Site to transmit unlawful, defamatory, or infringing content.
We may suspend, restrict or terminate access if we reasonably believe you have breached these Terms.
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5. Bookings, fees and payment
* **Booking**: A booking is confirmed when we email a written confirmation (and, if applicable, receive any required deposit or purchase order).
* **Fees**: Prices will be stated in your proposal/quote or on the booking page. Prices are **[exclusive/inclusive] of VAT** [delete as applicable].
* **Invoicing**: Unless otherwise agreed, invoices are due within **[14]** days of issue or **[7]** days before the event date, whichever is earlier. Late payments may accrue interest under the **Late Payment of Commercial Debts (Interest) Act 1998**.
* **Expenses**: Reasonable pre‑agreed travel and accommodation expenses will be charged at cost, where applicable.
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6. Cancellations and changes
* **Client cancellation**: If you cancel **14+ days** before the event, fees already paid are refundable less any non‑refundable costs. Cancellations **7–13 days** before the event: **50%** of the fee payable. Cancellations **under 7 days**: **100%** of the fee payable. [Amend to your policy as needed.]
* **Our cancellation**: If we cancel for reasons other than your breach or Force Majeure, we will refund any fees already paid for the affected Services or offer a rescheduled date.
* **Rescheduling**: We will use reasonable efforts to accommodate rescheduling requests; revised dates may incur additional costs.
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7. Digital content and recordings
* **Licence**: Unless we agree otherwise in writing, we grant the Client a **non‑exclusive, non‑transferable, revocable licence** to use the provided materials **internally** for learning and discussion. You may not share, publish, sell, or redistribute our materials outside your organisation without our permission.
* **Recording**: You must not record our sessions (audio, video, or screenshots) without our **prior written consent**. Where we record with your consent, the recording may be shared only with the Client’s team for internal use, unless we agree otherwise.
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8. Accessibility and well-being
We aim to make sessions accessible and psychologically safe. Please tell us about any accessibility needs in advance. Participants may pause or step out at any time. If a participant becomes distressed, we may pause or adapt the session.
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## 9. Behaviour and safeguarding
We expect respectful behaviour. We may remove a participant who is abusive, discriminatory or disruptive. If a safeguarding concern arises, we may take appropriate steps, including pausing the session, signposting to support, or contacting appropriate services where legally required.
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10. Intellectual property
All content on the Site and in our Services (including text, images, branding, slides, and Digital Content) is owned by us or our licensors and is protected by copyright and other intellectual property laws. Except as permitted in Section 7 (Licence), you must not copy, adapt, distribute, or create derivative works without our permission.
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11. Third‑party links and tools
The Site may link to third‑party websites or use third‑party tools (e.g., mailing list providers, scheduling or payment services). We are not responsible for third‑party content or practices. Your use of those services is governed by their terms and policies.
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12. Data protection
Your use of the Site and our handling of personal data are described in our **Privacy Policy**. By using the Site or Services you acknowledge that we will process personal data in accordance with that policy and applicable law.
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13. Consumer cancellations (online sales)
If you purchase **Digital Content** as a consumer from the Site (not as a business Client), the **Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013** may give you a 14‑day right to cancel **before** download/streaming begins. If you ask us to provide the Digital Content immediately (e.g., by starting the download/stream), you **consent to losing** your right to cancel.
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14. Warranties and disclaimers
We will provide the Services with reasonable care and skill. However, our content reflects lived experience and is for education and discussion only. We do not warrant that the Site will be uninterrupted or error‑free.
**No medical or therapeutic advice**: Our Services are not a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of qualified professionals with any questions you may have.
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15. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
Subject to the above, we shall not be liable for: (a) indirect or consequential loss; (b) loss of profit, revenue, business, goodwill or data; and our total aggregate liability arising from or in connection with the Services or these Terms shall be limited to the **greater of £1,000 or the total fees paid** by you to us for the Services giving rise to the claim in the **12 months** preceding the event giving rise to liability.
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16. Force Majeure
We are not liable for delay or failure to perform due to events beyond our reasonable control, including but not limited to illness, epidemic/pandemic, strikes, transport failures, power or internet outages, extreme weather, or acts of government. If a Force Majeure event occurs, we will notify you and the parties will agree a reasonable solution (e.g., reschedule).
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17. Confidentiality
Each party shall keep confidential any non‑public information disclosed by the other in connection with the Services, except where disclosure is required by law or with prior written consent.
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18. Complaints
If you have a concern, please contact us. We aim to acknowledge complaints within **[3]** working days and provide a response within **[14]** working days.
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19. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Changes will not apply retrospectively to previously agreed bookings unless agreed in writing.
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20. General
* **Severability**: If any provision is found invalid, the remainder remains in effect.
* **No waiver**: A failure to enforce a provision is not a waiver of our rights.
* **Entire agreement**: These Terms (together with any signed proposal/quote) constitute the entire agreement between you and us regarding the Services.
* **Assignment**: You may not assign your rights or obligations without our written consent.
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21. Governing law and jurisdiction
These Terms and any non‑contractual obligations arising out of them are governed by the laws of **England and Wales**. The courts of **England and Wales** shall have exclusive jurisdiction.
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22. How to contact us
Questions about these Terms? Email us at **[add your preferred contact email]** or use the contact page on the Site.
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